Telstra
Telecom
No relevant claims found in policy. Overall: Good with minor gaps.
10 dimensions · 67 claims · assessed 19 Apr 2026 · methodology · source policy ↗
Score Breakdown
Transparency
Good with minor gaps
7.17/107.17/10
Transparency
Good with minor gaps
Transparency & Clarity
8/10Comprehensive scope statement, clear contact details, plain language commitment, quick overview section, and multiple accessibility formats including Braille. Strong transparency features with specific contact information and effective date.
Purpose Limitation & Use
6/10Primary purposes clearly stated across nine categories, secondary uses disclosed including AI development and post-service marketing. However, lacks explicit commitment to limit use only to stated purposes.
Policy Maintenance & Accountability
7/10Clear effective date, update notification process via website posting, specific privacy contact details, and accessibility commitments including Braille. Good scope definition with inclusions and exclusions specified.
Data Protection
Good with minor gaps
6.67/106.67/10
Data Protection
Good with minor gaps
Data Collection Disclosure
8/10Detailed enumeration of data types across multiple categories including identity, financial, sensitive, technical, and usage data. Specific examples provided for each category with clear collection methods and third-party sources disclosed.
Third-Party Sharing & Disclosure
7/10Comprehensive list of recipient categories with specific purposes and some named entities like Thryv Australia. Detailed country list for international transfers with contractual safeguards, though could be more specific about individual recipients.
Data Security
4/10Generic security statements about technical solutions and continuous improvement without specific measures like encryption details or certifications. Limited to high-level commitments and third-party contractual requirements.
Cross-Border Data Flows
7/10Comprehensive list of 23 specific countries and regions with clear notification of transfers. Contractual safeguards disclosed though could be more specific about adequacy mechanisms or binding corporate rules.
Your Rights
Room for improvement
5.2/105.2/10
Your Rights
Room for improvement
Consumer Rights & Control
8/10Clear access and correction rights with specific contact methods, comprehensive opt-out mechanisms for marketing, detailed complaint processes including OAIC escalation and industry-specific ombudsmen. Strong procedural clarity with multiple contact channels.
Automated Decision-Making
5/10AI system use disclosed with some specific examples of automated decisions for fraud detection and network security. However, lacks transparency about decision logic, opt-out rights, or human review mechanisms.
Children's Data
not assessedNo relevant claims found in policy.
Sector Comparison
Telecom comparison